Shipping and Returns

We offer FREE SHIPPING on all orders over $50. Freshly roasted coffee delivered to your door!

Ordering

Orders received before 2pm will be freshly roasted, packed and leave Di Bella Coffee Head Quarters the next business day. From there it should be delivered within the time frames outlined in the map below:  

Capital City transit map

Delivery Table

Shipping FAQs

My order didn't arrive in the above transit time?

Di Bella Coffee strives to exceed your delivery expectations, however the above stated delivery times are based on typical transit times provided by third parties. We hope you understand that delays may occur during public holidays, peak shipping periods or due to other unforeseen circumstances; remote deliveries may also be on-forwarded to local transport companies and may encounter extended delays due to this. Feedback on your delivery experience is encouraged as it will allow us to continue to work on improving our service and offering to our valued customers.

Help! I need my order sooner than the transit times above?
Orders are dispatched in the order they are received, but we also understand that some customers may require their order shipped as soon as possible to avoid running out. We are committed to ensuring all orders are freshly roasted and shipped as fast as possible, if you believe that you will not receive your order in time please contact us on 1800 332 163 to speak with our Customer Service team and see what can be arranged to meet your delivery needs.
Can I pick up my order from the Di Bella Coffee Roasting Warehouse and Cafe in Bowen Hills?
Unfortunately it is not possible to pick up orders placed on dibellacoffee.com at our warehouse. Please visit our café if you wish to buy coffees, giftware and equipment. Some products and promotional items might not be available in the café.

If something is missing from your order or you have not received it within the above time frame please contact us.

Payment

All orders must be paid for in full via our online credit card payment systems or PayPal prior to the order being sent. If at any stage you experience an error in paying for an order via the www.dibellacoffee.com website, please contact us.

Refund and Returns Policy

Coffee Returns:

We want to make sure you enjoy the ultimate coffee experience. If you are not 100% satisfied with your coffee or raw coffee, you can return your coffee to the Di Bella coffee warehouse for a replacement coffee. To arrange this, please contact customer care within 5 days of receiving the order on 1800 332 163. Please make sure the coffee is in the original packaging. We will provide a free return label for a free return shipment. Please note we will replace your order if you are not satisfied with the coffee, we cannot offer return shipments for orders placed with an incorrect  grind, blend or quantity.

Product Returns:

As our valued customer, please be aware of the terms and conditions of our refund policy: 

1) Di Bella Coffee will not provide product returns on any coffee making equipment including machines, grinders and brewing equipment; 
2) Di Bella Coffee will offer store credits or exchanges on coffee accessories where: 
(a)The product is faulty or the product does not fit the purpose goods of that kind are commonly purchased for, 
(b) The product does not match the sample or description, 

A credit or exchange will only be offered if the goods are returned within 14 days of the purchase date, and the goods are in the original packaging. You must retain your receipt as proof of purchase. You may also be asked to demonstrate that goods are faulty and that the goods being returned are due to a product fault rather than operator error. A credit will be offered at our discretion.

Shipping

www.dibellacoffee.com offers free shipping for orders over $50. If your order is under $50 a $12.50 freight charge applies. For more information about this you can contact us or review the FAQs contained on the Website.