Frequently Asked Questions

Shipping times

Please take the below transit estimates into account when placing online orders.

If you have any queries or would like to discuss this with our Customer Care team please call 1800 332 163 and we will be able to assist.

Delivery Table 

Please select the heading from the menu that best matches your query or see below the most common queries.

Opening Hours

Retail Roasting Warehouse + Bean Lab

Phone: 07 3163 8121

Monday - Friday: 7:00am - 5:00pm

Saturday: 8:00am - 3:00pm

For holiday and season openings please visit our Retail Facebook Page for current updates.

Customer Service

Phone: 07 3252 5858

Monday - Friday: 8:00am - 5:00pm

For holiday and season openings please visit our Facebook Page for current updates.

Shipping and Deliveries

Online Orders

All online orders over $50 receive FREE SHIPPING across Australia ($12.50 if order is under $50). Orders are delivered through third party freight providers, each order includes a tracking link for the consignment that can be monitored for progress on your delivered.

Transit times vary, however we often exceed the customer expectations in dispatch and delivery time. For an outline of our transit time guideline please review our shipping and returns page. If you have an urgent order requirement please contact our customer support team on 1800 332 163.

Unfortunately at this stage we are unable to ship internationally.

We are also unable to offer a pickup/collection option for online orders due to logistical limitations. We offer a full product and coffee range in our retail warehouse open direct to public at the same roaster direct prices.

Machine and Tour Queries

If you have purchased a machine through our retail outlet in Bowen Hills please contact us on 07 3163 8121 to discuss servicing or any other after sale queries.

For all Tours and Training bookings please call our retail team on 07 3163 8121.