Can I track my order?

You will be sent a consignment number when your order is dispatched, this will allow you to track your package through the shipping company's website.

Can I collect my order from the Di Bella Coffee Roasting Warehouse in Bowen Hills?

Unfortunately it is not possible to pick up orders placed on at our warehouse. Please visit our café if you wish to buy coffees, giftware and equipment you would like to take home immediately.

How can I obtain free shipping?

All orders over $50 are eligible for free regular shipping.

How long does shipping take?

Shipping times will vary depending on where you are located. To see our complete shipping guide please visit our shipping and returns page.

What if I'm not at home when the order arrives?

All our orders have an ‘authority to leave’ notice if no one is there to accept the delivery. Unfortunately there are occasions when this note is either missed by Australia Post or they deem it to be unsafe to leave the parcel at the nominated address (due to rain or risk of theft etc.).

What shipping options do you offer?

We currently use Australia Post to send our orders across Australia. Where possible we also use a local courier to service the South East Queensland area.