Warranty / Repairs
A 12 month warranty applies on all Hottop roasters with the following conditions:
- If you report a fault with your roaster to your retailer within 28 days of the date of shipment, the retailer will cover the cost of its return to us for inspection and the cost of freight back to you. If the unit is not faulty we reserve the right to request payment for the return postage prior to returning your roaster to you which they may pass on to you.
- If you report a fault with your roaster to your retailer after 28 days of the date of shipment but within the warranty period, you are required to pay to ship the roaster back to us where we will inspect it, then we will pay to ship the roaster back to you.
- If you report a fault with your roaster to your retailer outside the warranty period, you or the retailer need to pay shipping both ways.
- Any components that we determine have failed in the course of normal use within the warranty period will be replaced at no parts or labour cost to you.