Roasters Club Card Terms and Conditions

1. Introduction

1.1.        This document is known as the Di Bella Coffee Roasters Club Card Terms and Conditions.

1.2.        These Terms and Conditions apply immediately from the time that You are issued a Di Bella Coffee Roasters Club Card and explain how the Di Bella Coffee Roasters Club Card works.

1.3.        Please read this document carefully before using Your Di Bella Coffee Roasters Club Card. If You do not understand this document, please see the Retail Store or Drive Thru staff to assist You.

2. Definitions

2.1.        “Benefits” means the products, services, discounts, offers, activities or events that may be offered or available to Members.

2.2.        “Credit” means the value of Your rewards and/or Dollar value added onto Your Di Bella Coffee Roasters Club Card.

2.3.        “Di Bella Coffee”, “We”, “Us”, “Our” means Espresso Enterprises Pty Ltd A C N 099 088 436 trading as Di Bella Coffee (including its Director(s) and Employees.

2.4.        “Di Bella Coffee Roasters Club” means the loyalty program that is offered by Di Bella Coffee through its Retail Store and Drive Thru.

2.5.        “Di Bella Coffee Roasters Club Card” means the physical card which is issued to Members and must be used in connection with participation in the Di Bella Coffee Roasters Club.

2.6.        “Dollar” or “$” means Australian dollars exclusive of GST.

2.7.        “Drive Thru” means the Di Bella Coffee Drive Thru Café located at 90 Abbotsford Rd Bowen Hills QLD 4006.

2.8.        “Eligible Transaction” means any purchase of a coffee beans (both Green and Roasted), hot or cold coffee drink, hot or cold tea drink and other eligible purchased product as amended from time to time from the Retail Store or Drive Thru.

2.9.        “GST” means the goods and services tax as advised by the Australian Taxation Office (ATO) under A New Tax System (Goods and Services) Act 1999 (GST Act).

2.10.     “Member”, “You”, “Their” means any person who holds a valid registration to the Di Bella Coffee Roasters Club.

2.11.     “Membership” means membership to the Di Bella Coffee Roasters Club.

2.12.     “Registration” means registering Your details with Di Bella Coffee to be issued a Di Bella Coffee Roasters Club.  All members’ personal details are stored by Us in accordance with Australian Privacy Laws.

2.13.     “Retail Store” means the Di Bella Coffee Retail Café located at 82 Abbotsford Rd Bowen Hills QLD 4006 (and does not include Di Bella Coffee Online Store).

2.14.     “Rewards” means the value of the rewards issued through an Eligible Transaction which is currently set at One (1) point for every Dollar spent at the Retail Store or Drive Thru (excluding GST).

2.15.     “Stored Value” means the amount of credit that is held on Your Di Bella Coffee Roasters Club Card.

3. Membership

3.1.        Membership is available to any person over the age of 18 years.

3.2.        A person can only hold one registration to the Di Bella Coffee Roasters Club at a time and cannot hold a registration on behalf of another person or entity.

3.3.        You will be bound by these Terms and Conditions, as amended from time to time, upon Registration of Your Di Bella Coffee Roasters Club membership or through the Use of the Di Bella Coffee Roasters Club Card (whichever is the earlier event).

3.4.        All Members are assigned a unique membership identifier which is shown under the barcode on Their Di Bella Coffee Roasters Club Card.

3.5.        All Members will receive one free small standard coffees upon registration.

3.6.        All Members will receive one free small standard coffee on Their birthday.

3.7.        Members may update Their details held by Di Bella Coffee by completing an Update Form available from the Retail Store or Drive Thru.

3.8.        Membership may be refused or cancelled at Di Bella Coffee’s discretion. If Membership is cancelled, all Rewards shall be forfeited.

4. Earning And Redeeming Rewards

4.1.        You can earn Rewards on every Eligible Transaction You make.

4.2.        Rewards are stored on Your Di Bella Coffee Roasters Club Card and may be Used to make a purchase (in full or in part) of any products sold in the Retail Store or Drive Thru.

4.3.        You may redeem Your Rewards only when You make an in-store purchase at the Retail Store or Drive Thru.

4.4.        Rewards and/or Credit on Your Di Bella Coffee Roasters Club Card cannot be withdrawn as cash.

4.5.        You must present Your Di Bella Coffee Roasters Club Card when making a purchase in the Retail Store or Drive Thru to earn or redeem Rewards. If You cannot present Your Di Bella Coffee Roasters Club Card at the time of purchase, You will not be eligible to earn or redeem Rewards for that transaction (even if You can present Your Di Bella Coffee Roasters Club Card at a later time or date).

5. Other Benefits

5.1.        From time to time, Di Bella Coffee may offer Members special access to Additional Benefits (such as new products, services, discounts, offers, activities or events).

5.2.        If You are offered additional Benefits, You must produce Your Di Bella Coffee Roasters Club Card to receive the offered Benefits.

6. Communication

6.1.        Upon signing up for a Di Bella Coffee Roasters Club Card You can decide if You wish to receive communications via email and/or mobile phone. These communications may contain marketing materials.

7. Lost and Stolen Di Bella Coffee Roasters Club Cards

7.1.        If Your Di Bella Coffee Roasters Club Card is lost or stolen, please see one of Our staff at the Retail Store or Drive Thru.

7.2.        Once Your Di Bella Coffee Roasters Club Card is reported lost or stolen, We will issue a new card.

7.3.        Any Rewards or Stored Value on Your lost/stolen Di Bella Coffee Roasters Club Card will be transferred to Your new Di Bella Coffee Roasters Club Card.

7.4.        Di Bella Coffee is not liable for any (and will not replace) Use of a Di Bella Coffee Roasters Club Card which is not authorised by You.

8. Di Bella Coffee Roasters Club Card Program Changes

8.1.        We reserve the right to make any changes to the Di Bella Coffee Roasters Club Card program at any time which may include change, but not limited to:

8.1.1.            Base Rewards rate;

8.1.2.            Awarding of Rewards;

8.1.3.            Changes to Benefits offered.

8.2.        In the event of any changes to the Di Bella Coffee Roasters Club Card program (including these Terms and Conditions), You may be given at least 14 days notice of such changes through email, SMS and/or update on the Di Bella Coffee Website at www.dibellacoffee.com/roasters-club. 

9. Termination

9.1.        We reserve the right to terminate Your Membership immediately if We believe:

9.1.1.            You have breached these Terms and Conditions, or;

9.1.2.            Engaged in fraudulent, misleading or dishonest conduct in relation to Your Rewards; or

9.1.3.            For any reason that We deem reasonable.

9.2.        Di Bella Coffee, at its absolute discretion, may cancel (without compensation to You) all or any Rewards or Stored Value on Your Di Bella Coffee Roasters Club Card if Your Membership is terminated.

9.3.        We reserve the right to terminate the Di Bella Coffee Roasters Club Card program at any time by giving a minimum of 30 days notice. Any Rewards or Stored Value not redeemed within this 30 days notice period will be forfeited and We will not have any further liability to You.

9.4.        You may terminate Your participation in the Di Bella Coffee Card program by completing and submitting to Our staff a Termination Form. When submitting this Form, You must also hand in Your Di Bella Coffee Roasters Club Card. Upon termination, any Rewards or Stored Value will be forfeited and We will not have any further liability to You.

10. General Information

10.1.     You are solely responsible for any taxes or other government charges that are imposed by law in respect to the Di Bella Coffee Roasters Club Card program. You will be advised of such charges, where possible, by Di Bella Coffee staff at the time of the transaction.

10.2.     It is Your responsibility to advise and update Your personal details with Di Bella Coffee as soon as practical after the change has occurred. Di Bella Coffee is not responsible for any failure by You to notify of any changes and this may result in forfeiting Your Rewards. Di Bella Coffee may require written proof of any changes to Your personal details.

10.3.     The Di Bella Coffee Roasters Club Card Terms and Conditions are governed by the laws of Queensland.